Thumbs up to The North Face
Jan 31, 2007 · 03:38 PM · permalink
I bought a North Face jacket at the REI garage sale recently. As with most items at the garage sales, it’s there because there is some issue, and in the case of my jacket the problem was a broken zipper pull. (Normally not a big deal anyway, but the way it was broken precluded the usual fix of looping a key ring through the zipper.) The jacket was brand new and half price due to the blemish, so I decided to buy it. …
I then promptly sent it to the North Face for repair. I wasn’t entirely sure if it would be covered under their warranty (since it was sold as a second), but I thought it was worth the shot. Even if they charged me I figure it would be pretty minimal and worth if for the good deal I got on the jacket.
Last week I got my jacket back with the following note:
We are sorry. But this shell jacket is marked as a second. It was sold “as is” and is not covered under The North Face warranty.
Bummer. I thought they had just sent it back to me unrepaired. But wait, there’s more:
But we will repair it free of charge as a special service
—The North Face Warranty Department
Nice! Thanks TNF for standing by your gear.
hey how long did it take for you to get the jacket back? im sending in my denali jacket because the zipper is broken. hopefully ill get a new jacket too hah
It took about 4 weeks to get my jacket.
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